Terms and conditions
Office hours vary by provider. However, all providers are out of the office on the weekends and will be unavailable. The office is open Sunday-Tuesday from 10am-5pm. If you have an emergency please call 911 or go to your nearest emergency room.
All communication can be done via email or text messages. This ensures that our communication is secure. We will respond to all emails, voicemails, text messages within 24-48 hours. Please use your providers preferred method of contact as the fastest way to reach them.
The intake packet needs to be submitted prior to the start of your first session.
Insurance Verification for new clients will be completed within 48 hours of receiving insurance information.
All payments are due at the time of the session unless discussed. There is a 10 minute grace period. After 10 minutes, the link will become void and charged as a no show. The fee for a no show is $75.
24 hour notice is needed for all cancellations and/or appointment changes. A notice given less than the required 24 hours will be charged a $75 fee. In the case of an emergency, such as illness please notify your provider via preferred method before 7:00am CST. Please see below for examples:
Reschedule- Change of appointment/switching appointments.
Please notify the provider and/or use the scheduling link before 7:00am CST.
Cancellation/Late Cancellation-Any cancellations outside of the 24 period
No-show-Reached out, no response, no communication.
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